If you experience a problem with any of our products or customer service, or even if you just plain don't like how it tastes, please let us know. Well do whatever it takes to make it right for you. Customer service is our passion, our charge and our mission. We consider it an honor when you let us help fix a problem.
The only policy is: Whatever it takes
We don’t have a policy of “if this happened, then well do that.” we do what you want. If you’d like us to refund the order, consider it done, no problem. Want us to replace it? Absolutely! Want something else instead? Sounds great, lets find something tasty. Just want to talk and give us some suggestions for improvement? Thank you, we'll listen!
Whatever the problem we'll get to work fixing it immediately, no questions asked.
No statute of limitations
We don’t care when the problem occurred. We'll refund or replace anything no matter when we let you down.
The only taste that counts is yours
If you don’t like how it tastes, that’s good enough for us. We'll refund your hard earned cash or give you something else you’d rather eat.
Everyone is covered, recipients included
You're the recipient not the buyer? Doesn't matter! We want everyone to be delighted by our food and service. If anything is wrong, please contact us so we can make things right.
The entire experience counts
Our guarantee doesn’t just cover food. We ensure your satisfaction with every part of your experience at Uncle Mike's. From picking up the phone to the first mouse click on your computer until you finish the last bite of bread. If you aren’t completely satisfied with any part of the journey, please contact us. We want to hear about the problem. We'd love the opportunity to make you happy!