Careers at Uncle Mike's

FOH Manager.    Apply Now.

The FOH Manager is responsible for overseeing all aspects of the customer experience within the establishment's public areas. They ensure that guests receive outstanding service, manage the FOH team, and collaborate with other departments to maintain efficiency and quality standards.

Responsibilities:

1. Customer Service:

   • Ensure exceptional customer service standards are consistently met or exceeded.

   • Handle guest inquiries, complaints, and feedback promptly and professionally.

   • Maintain a welcoming and hospitable atmosphere for guests.

2. Team Management:

   • Recruit, train, and supervise FOH staff, including servers, bussers, hosts, and bartenders.

   • Schedule shifts and manage staff performance, providing coaching and feedback as needed.

   • Foster a positive work environment and promote teamwork among staff members.

3. Operations Management:

   • Oversee daily operations in the dining area, bar, or other public spaces.

   • Monitor inventory levels and order supplies as necessary to ensure smooth service.

   • Implement and enforce standard operating procedures to optimize efficiency and quality.

4. Health and Safety Compliance:

   • Ensure compliance with health and safety regulations and company policies.

   • Conduct regular inspections to maintain cleanliness and hygiene standards.

   • Train staff on proper food handling procedures and safety protocols. 

5. Event Management:

   • Coordinate and oversee events, such as private parties or special promotions.

   • Work closely with event planners and vendors to ensure successful execution.

   • Manage reservations and seating arrangements to accommodate guest needs.

Qualifications:

• Previous experience in a supervisory or management role in the hospitality industry, preferably in a FOH capacity.

• Strong leadership and communication skills.

• Excellent customer service and interpersonal abilities.

• Knowledge of food and beverage operations.

• Familiarity with POS systems and other restaurant management software.

• Understanding of health and safety regulations and compliance requirements.

Education: A high school diploma or equivalent is required.

Certifications: ServSafe and Grand Chute Operator license.

Marketing Intern.    Apply Now.

Uncle Mike’s is looking for a social media assistant who can help us grow and improve our social media presence. We are looking for someone who can create original video, photography and multimedia to help drive engagement on all of our social media platforms. The more creative, and connected to trends the better! A love of baked goods and food is a must! This is a part-time job with about a 10-15 hour weekly commitment with competitive pay.

Qualifications:

• Completed or pursuing higher education (preferably in social media or a related field)
• Minimum of 3 years experience with social media
• Strong written & communication skills
• Must be knowledgeable and have experience with video editing
• Creative and passionate about social media and food
• Photography and video experience
• Availability to work events and holiday seasons

Job Responsibilities:

• Assist in creating engaging content to make into instagram reels, instagram stories, tik tok videos and facebook
• Support in monitoring comments and messages on social media platforms
• Engage with followers, respond to inquiries and address any customer feedback or concerns on social media platforms along with yelp and google reviews
• Collaborate with the Marketing Manager to create social media strategies that align with Uncle Mike’s brand identity
• Support Marketing Manager in day-to-day management of all social media platforms
• Find innovative ways to grow and engage with Uncle Mike’s followers
• Willingness to assist with bake shoppe needs
• Assist in developing relationships with social media influencers

Benefits:

• Flexibility in hours
• Uncle Mike’s discount

Assistant Kitchen Manager (Appleton).    Apply Now.

We are looking for assistant kitchen manager to be the second in command in our kitchen, following our Kitchen Manager’s specifications and guidelines. The successful candidate will employ its culinary and managerial skills in order to play a critical role in maintaining and enhancing our customers’ satisfaction.

Duties & Responsibilities

Evening and Weekend Host (Appleton).    Apply Now.

Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Duties & Responsibilities

Qualifications, Skills and Requirements: No previous restaurant experience required. Be able to working in a standing position for long periods of time (up to 5 hours). Be able to communicate clearly and effectively with our guests. Must have exceptional grooming habits.

Bakery Manager (Appleton).    Apply Now.

The role of the Bakery Manager involves overseeing the day-to-day operations of the bakery side of Uncle Mike's Food Emporium, ensuring that it runs efficiently and meets customer expectations. The schedule could range from opening the store to closing it down. Here's a breakdown of the responsibilities, qualifications, and skills typically associated with this position:

Responsibilities:

1. Team Management:

   • Hire, train, and supervise bakery staff.

   • Schedule and coordinate work shifts.

   • Foster a positive and productive work environment.

2. Inventory Management:

   • Monitor and manage inventory levels finished products to get fulfilled from our production bakery.

   • Order supplies and ingredients as needed.

   • Implement systems to minimize waste and control costs.

3. Customer Service:

   • Ensure excellent customer service by training staff in effective customer interactions.

   • Address customer inquiries, concerns, and feedback.

   • Maintain a welcoming and clean bakery environment.

4. Regulatory Compliance:

   • Ensure compliance with health and safety regulations.

   • Adhere to food handling and sanitation standards.

   • Stay informed about industry trends and regulations.

Qualifications:

1. Education:

   • A high school diploma is typically required.

2. Experience:

   • Previous experience in bakery management or a similar role is beneficial.

   • Knowledge of baking techniques and industry trends.

3. Skills:

   • Strong leadership and interpersonal skills.

   • Excellent organizational and time-management abilities.

   • Customer-focused with strong communication skills.

4. Technical Skills:

   • Basic knowledge of computer applications for administrative tasks.

Personal Attributes:

• Enthusiastic and passionate about baking and customer service.

• Ability to work in a fast-paced environment.

• Problem-solving and decision-making skills.

• Adaptability and flexibility in handling various tasks.

Weekend Delivery Driver (De Pere).    Apply Now.

This position starts at 3:30 AM at our De Pere production facility. Driving our delivery truck down to Appleton and back. CDL is NOT required. Unloading heavy cabinets off the truck and reloading. 

Qualifications, Skills and Requirements

• Be 18 years of age.
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.

Bartender at Uncle Mike's Food Emporium (Appleton).    Apply Now.

Provide timely, accurate and friendly service while preparing the highest quality beverages for our guests.

Duties & Responsibilities

• Take beverage orders from guests and servers with 100% accuracy.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant s standard drink recipes.
• Learn the names and personally recognize our regulars.
• Record drink orders accurately and immediately after receipt into the register system.
• Accept guest payment, process credit card charges and make change (if applicable).
• Wash and sterilize glassware.
• Prepare garnishes for drinks and replenish snacks, appetizers for bar patrons.
• Organize bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Clear and reset tables in bar area.
• Present drink menus, make recommendations and answer questions regarding beverages.
• Maintain cleanliness & Sanitation in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Receive and serve food orders to guests seated at the bar.
• Know all ingredients, cooking preparations and portions sizes for all items on current menus.
• Know the wine & beer list and be able to describe a majority of the wines with detail & knowledge.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar with 100% accuracy.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Report all equipment problems and bar maintenance issues to restaurant manager.
• Assist the restocking and replenishment of bar inventory and supplies.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Complete any other tasks or directives issues by your Manager or Superiors in a polite, timely and accurate manner.

Qualifications, Skills and Requirements

• Be 18 years of age.
• Be able to communicate and understand the predominant language(s) of our guests.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for long periods of time (in excess of 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.

Night Time Server at Appleton.    Apply Now.

Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server's primary objective is to WOW our guests and exceed their expectations so they will want to return again and again.

Duties and Responsibilities

• Welcome and greet guests. Make all our guests feel comfortable and let them know you re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Know all ingredients, cooking preparations and portions sizes for all items on current menus.
• Know the wine & beer list and be able to describe a majority of the wines with detail & knowledge.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar with 100% accuracy.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges with 100% accuracy.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bussers with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Complete any other tasks or directives issues by your Manager or Superiors in a polite, timely and accurate manner.

Qualifications, Skills and Requirements

• Be able to communicate and understand with our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Customer Experience Specialist - Appleton.    Apply Now.

Previously known as a sales clerk. Sells bakery products, provides excellent customer service, creates/maintains displays, assists with stocking supplies, operates cash register, completes education on all retail products and training. Hourly.

Manager at Suamico.    Apply Now.

Customer Experience Specialist - De Pere.    Apply Now.

Customer Experience Specialist - East Mason.    Apply Now.

Customer Experience Specialist - Suamico.    Apply Now.